A couple of years ago, I stumbled upon this hilarious flowchart for problem solving. Unfortunately, I do not know who authored this flowchart to give credit where it’s due.
Perhaps for all its simplicity, this flowchart may become the next version of ITIL’s Incident/Problem Management. Maybe then more organizations will become ITIL-compliant .
(Visited 15 times, 1 visits today)
this is what used to and still happens… heheheLOL